Policies

Corporate Accounts - A Company Account may be established after completing a credit application. We do request a credit card for the first order, however, and will keep the number on file. Invoices go out within three days after the order is placed. If payment is not received within 15 business days of the date of the invoice, the amount will be placed on the credit card. Any Bill PAST DUE BY 60 DAYS or more will incur a $25 late fee.

Personal Orders require payment by check, cash or credit card. We accept Master Card, Visa, Discover & American Express.

Basket Orders Placed for Local Delivery by 11:00 a.m. will be delivered the same day. Any orders placed after 11:00 a.m. will be delivered the next business day, unless a future delivery date is arranged. Same day delivery is available after 11:00 a.m.; however, a rush delivery fee may be incurred.

Residential Deliveries will be made Monday through Friday between 8:00 a.m. and 7:00 p.m. Deliveries start at $8.00. This fee covers 20 miles around New Market area. Rush deliveries are $15.00. Residential Deliveries made when no one is available to receive the delivery will be left with a neighbor if possible and a door tag will be left with notification of delivery and location.

Re-delivery Attempts - or re-routed deliveries to corrected addresses: When no one is available to receive packages, a second delivery attempt will be made. You will be charged accordingly. In addition, you will also be charged if the second delivery attempt is due to an incorrect address.

Commercial Deliveries will be made Monday through Friday between 8:00 am. And 5:00 p.m. Our courier service guarantees delivery by the close of the business day. Fees are the same as the residential fees outlined above.

Special timed deliveries will be quoted upon request.

UPS, USPS and Federal Express Service are available upon request. Most parcels range from $9.95 to $15.50 for regular ground service. All other requests for 3 Day Select, 2nd Day Air and Next Day Air, will be quoted upon request. Our orders are shipped regular ground service unless otherwise requested. Penalty fees for incorrect addresses will be charged.

Privacy Policy: We respect your right to privacy. Any information you give us is strictly confidential. We will not exchange, share, sell or rent, any of the information we obtain from you, with anyone. We use your information for the sole purpose of completing your sale.

We are proud to offer fast service and shipping, therefore any cancellations must be made within 12 hours of order confirmation.

Please be sure that all recipient information is entered accurately, including recipient's full name, street address, apartment/condominium/suite numbers, city, state and zip code. If cancellations are made after the order has been processed, but before shipping, there will be a $10 restocking fee. After we shipped your order, unfortunately, we can no longer cancel it.

Refund Policy: We do not offer cash or credit refunds. Exchanges or replacements only. All exchanges are honored within 15 days from receipt of the basket.

In the event your basket should arrive damaged, we will replace the basket at no additional expense to you.

A basket considered "damaged" is at our discretion. While we choose our baskets with great care, some basket flaws are possible. General flaws in the basket itself will not be considered "damaged".

Due to product availability, the replacement basket may not be identical. We will make every effort to replace it with the exact basket, however if you purchased a basket that we no longer offer, a substitution will be made to your satisfaction.

The basket must be returned in the same carton in which it was shipped, with all original items, in original condition. Please contact us and we will arrange a "call tag" for the carrier to pick up the package.

Shipping charges on a call tag will be our responsibility, as well as the shipping charges to replace the basket.

In the rare event that you are not satisfied with the content or quality of the basket, it will be replaced to your satisfaction.

If the majority of the basket is acceptable to you, we will replace any items you feel are needed. Items will NOT be replaced if opened, used or consumed.

Late shipments are NOT the responsibility of ABC Gifts and Baskets . No refunds will be processed for late deliveries. Specific delivery dates can not be guaranteed.

No refunds for cancellation on custom baskets, if we have purchased items specifically for that basket.

Original shipping charges will not be refunded.

Additional delivery fees will be charged if first delivery attempt fails. ABC Gifts and Baskets holds no liability for baskets left with someone other than the recipient.